Terms of Service

1. Acceptance of Terms

By creating an account, logging into the Sukhyatri mobile app or web platform, or using our ticketing terminals, you ("User", "Operator", or "Staff") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you are agreeing to these Terms on behalf of a transport company, partnership, or fleet operator, you represent and warrant that you have full legal authority to bind that entity.

2. Account Registration & User Roles

Sukhyatri uses role-based access controls (RBAC) to ensure operational security across fleet organizations:

• Admin Role: Platform administrators managing overall operator onboarding, master settings, system audits, and global pricing configurations.
• Operator Role: Fleet owners who register their bus permits, manage staff members, configure stop-to-stop fare matrices, and oversee revenue accounting. Operator accounts require authorized Google Sign-In and valid onboarding code verification.
• Staff Role (Conductors, Drivers, Cleaners): Personnel authorized to operate POS terminals, issue passenger tickets, record luggage fees, log odometer readings, and report daily trip expenses. Staff authenticate via phone number and a secure 4-digit PIN.

3. Acceptable Use & Ticketing Integrity

When using Sukhyatri, you agree not to:

• Falsify ticket amounts, passenger numbers, or trip income logs.
• Modify, tamper with, or reverse-engineer the POS thermal printing engine or underlying application binaries.
• Use another staff member’s account or PIN to log trips without authorization.
• Bypass or tamper with GPS location tracking during active trip execution.
• Use the platform for any illegal transportation or unlicensed motor vehicle operations.

4. Subscriptions, Fees & Onboarding

Fleet Operators subscribe to Sukhyatri on a monthly or annual billing plan. Subscription plans are priced based on fleet size and features used.

Payment Due & Account Suspension: Subscription payments are due on the invoice date. If an account remains unpaid past the grace period, Operator access may be automatically set to "Suspended" status until payment is recorded.

5. Offline Synchronization & Data Policy

Sukhyatri allows conductors to issue tickets offline when cell connectivity is unavailable. Conductors must reconnect their device to the internet periodically to upload local offline queues.

6. Intellectual Property Rights

The Sukhyatri application, user interface, brand assets, source code, ticket matrix engines, thermal printing modules, and design documentation are the exclusive intellectual property of Sukhyatri Technologies.

Operators and users are granted a limited, non-exclusive, non-transferable license to use the platform solely for internal fleet transportation management.

7. Service Levels & Disclaimers

While we strive for 99.9% platform availability, Sukhyatri is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that service will be uninterrupted or error-free during local cellular network outages, thermal printer hardware defects, or third-party power failures.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Sukhyatri Technologies shall not be liable for indirect, incidental, special, or consequential damages—including lost passenger revenues, vehicle downtime penalties, or data loss—arising out of or in connection with the use of the platform.

Our total cumulative liability for any claim shall not exceed the total subscription fees paid by the Fleet Operator to Sukhyatri in the three (3) months preceding the incident.

9. Account Suspension & Termination

We reserve the right to suspend or terminate any user or operator account if there is evidence of fraudulent ticket logging, non-payment of subscription fees, security violations, or breach of these Terms.

Upon termination, operators may request an export of their historical trip CSV data within 30 days.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal action or dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

11. Contact & Legal Notices

For legal inquiries, terms clarification, or formal legal notices, please reach out to our legal department: